Privacy Policy

Updated: October 2026

RLM Locksmiths is a trading name of RLM Partnership Limited (“RLM Locksmiths”, “we”, “us” or “our”).

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, book an appointment or use our locksmith and security services.

1. Who We Are

RLM Partnership Limited trading as RLM Locksmiths

Website: www.rlmlocksmiths.co.uk
Email: info@rlmlocksmiths.co.uk
Telephone: 07802 760711
Office telephone: 01293 241111

RLM Partnership Limited is the organisation responsible for the personal information we collect and process.

 

2. Information We Collect

We may collect and process the following information:

Information you provide to us

This may include:

• Your name
• Telephone number
• Email address
• Postcode
• Property address
• Details of your enquiry
• Details of the locksmith or security service you require
• Appointment and booking information
• Information relating to work carried out at your property
• Payment and invoicing information
• Warranty information
• Information provided when making a complaint
• Information provided when subscribing to our newsletter
• Photographs or other information relating to locks, doors, windows or security equipment where necessary to provide our services.

The website’s contact form currently requests your full name, telephone number, postcode, email address and enquiry details.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address;
• Browser and device information;
• Pages visited;
• Date and time of visits;
• Referring website or source;
• General website usage information; and
• Information collected through cookies and similar technologies.

The exact information collected will depend upon the technologies and services enabled on our website.

3. How We Collect Your Information

We may collect information when you:

• Visit our website;
• Complete our contact form;
• Telephone us;
• Email us;
• Send us a message through WhatsApp or social media;
• Request a quotation;
• Book an appointment;
• Use our locksmith services;
• Subscribe to our newsletter;
• Make a payment;
• Contact us regarding a warranty;
• Contact us regarding a complaint; or
• Interact with our website through cookies or similar technologies.

Our website currently provides contact, booking and newsletter functionality.

4. How We Use Your Information

We may use your information to:

• Respond to enquiries;
• Provide quotations;
• Arrange appointments;
• Provide locksmith and security services;
• Contact you regarding an appointment;
• Contact you regarding work we have carried out;
• Process payments;
• Issue invoices;
• Manage warranties and guarantees;
• Deal with complaints;
• Maintain appropriate customer and job records;
• Provide aftercare;
• Send newsletters where you have subscribed;
• Improve our website and services;
• Monitor website performance;
• Protect our business against fraud or misuse;
• Meet our legal and accounting obligations; and
• Exercise or defend our legal rights where necessary.

5. Lawful Basis for Processing

We will only process your personal information where we have a lawful basis for doing so.

Depending on the circumstances, this may include:

Contract

Where processing is necessary to provide a service you have requested, arrange an appointment, provide a quotation or fulfil a contract with you.

Legal obligation

Where we are required to process or retain information to comply with legal, accounting, tax or regulatory obligations.

Legitimate interests

Where processing is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.

This may include maintaining customer records, managing warranties, dealing with complaints, protecting our business and improving our services.

Consent

Where consent is required, we will ask for your consent before carrying out the relevant processing.

You may withdraw consent at any time where we rely on consent as our lawful basis.

6. Emergency Locksmith Services and Property Information

Because we provide locksmith and security services, we may need to record information about the property where work is requested.

This may include:

• Property address;
• Type of property;
• Details of locks and security equipment;
• Details of the problem reported;
• Work undertaken;
• Parts fitted;
• Photographs of relevant equipment or damage;
• Information relating to access or authority to undertake the work.

We use this information to provide our services, maintain accurate job records, administer warranties, deal with disputes and protect both our customers and our business.

7. Photographs

We may take photographs of locks, doors, windows, frames, security equipment or associated areas where reasonably necessary.
Photographs may be used to:

• Assess a problem;
• Provide a quotation;
• Record the condition of property;
• Record work undertaken;
• Assist with warranty claims;
• Maintain job records; or
• Protect both parties in the event of a dispute.

We will not knowingly use identifiable photographs of your property for advertising or promotional purposes without an appropriate lawful basis.

 

8. Newsletter and Marketing

The RLM Locksmiths website currently provides a newsletter subscription facility offering security updates, advice, special offers and company news.

If you subscribe to our newsletter, we may use your name and email address to send you these communications.

You can unsubscribe at any time by using the unsubscribe facility included in our marketing emails or by contacting us directly.

We will comply with applicable UK data protection and electronic marketing legislation when sending marketing communications.

 

9. Telephone, Email and WhatsApp

If you contact us by telephone, email or WhatsApp, we may retain relevant information from the communication where necessary to:

• Respond to your enquiry;
• Arrange or provide services;
• Maintain customer records;
• Deal with warranties;
• Resolve complaints; or
• Meet legal or business requirements.

We will not use your contact information for unrelated marketing unless we have an appropriate lawful basis to do so.

 

10. Third-Party Service Providers

We may use third-party service providers to operate aspects of our business and website.

These may include providers of:

• Website hosting;
• Website management;
• Online booking;
• Email;
• Newsletter distribution;
• Payment processing;
• Accounting;
• IT services;
• Website analytics;
• Customer communication;
• Security and fraud prevention.

Where appropriate, these organisations may process personal information on our behalf.

We will take reasonable steps to ensure that appropriate safeguards are in place.

 

11. Online Booking

Our website provides an online booking facility.

When you use the booking facility, information you provide may be processed by the third-party booking platform used by RLM Locksmiths.

The information required will depend on the booking service and may include your name, contact details, appointment details and information relating to the service requested.

The relevant third party’s own privacy policy may also apply.

 

12. Who We Share Information With

We do not sell your personal information.

We may disclose information where reasonably necessary to:

• Employees or authorised representatives of RLM Locksmiths;
• Contractors or suppliers assisting with your requested service;
• IT and website providers;
• Booking providers;
• Payment providers;
• Accountants and professional advisers;
• Insurance providers where appropriate;
• Legal or regulatory authorities where required;
• Law enforcement agencies where legally required or appropriate.

We only share information where there is a legitimate reason to do so.

 

13. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary.

Different information may be retained for different periods depending upon why it was collected.

For example, we may retain:

• Customer and job records;
• Invoices and financial records;
• Warranty information;
• Complaint and dispute records;
• Marketing subscription information; and
• Information required to demonstrate compliance with legal obligations.

Financial and tax records will be retained for the periods required by applicable law.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

 

14. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

 

15. Your Rights

Under UK data protection law, you may have rights including:

• The right to request access to personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion in certain circumstances;
• The right to restrict processing in certain circumstances;
• The right to object to certain processing;
• The right to data portability in certain circumstances; and
• The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal exceptions and limitations.
To exercise a right, contact us using the details above.

 

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concerns.
You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Make a complaint to the ICO

 

17. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and other service providers.

We are not responsible for the privacy practices of those third-party websites.

You should review the relevant privacy policy before providing personal information to any third-party website.

 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.